Christmas demands on retailers have a massive impact on call volumes and sales. PCMS offers specialist services supporting outbound and inbound calls over the Christmas period. All agents are trained in customer services and increasing consumer basket size – contact us today for more details.
The run up to Christmas is usually the busiest, and most profitable, time of year for retailers. Whether a large multinational brand, or a smaller individual retailer, the run up to Christmas can place huge strains on your supply infrastructure.
Do your phone lines become clogged in the run up to Christmas?
Do you struggle with customers becoming frustrated by the call wait time in busy periods?
Could you use some additional resources to help you manage increased demand?
Would you like to give your products a Christmas sales boost?
PCMS can help, we offer seasonal support to retailers and have experienced agents available to assist you in the busy Christmas build-up. Whether you need help to handle overflows in incoming calls, a fully managed sales order line or a telemarketing and telesales campaign to boost sales we have flexible packages that can be built to your specifications. PCMS has extensive experience in handling both inbound and outbound calls, as one of the UK’s leading independent suppliers of software and services to the retail industry with a number of high profile brands as clientele, we also have a unique understanding of retail that can benefit your business.
PCMS agents have been trained to provide excellent customer service; with our customer satisfaction scores rating consistently high you can have confidence in the PCMS teams representing your brand. All our agents are trained to listen to your customers and make suggestions to increase basket size, without engaging pushy sales techniques that can turn off consumers.
Tags: Customer Care, inbound, Outbound, Retail, Sales Order Lines, Telemarketing, Telesales