The PCMS Outbound calling team have had another great month. The team have completed a seminar booking campaign on behalf of the USA office.
The brief was simple, in the current economic climate PCMS Datafit wanted to run a seminar which would explain Microsoft Licences to a number of businesses and ultimately save them money.
The challenge was obvious. While the seminar benefitted a huge number of businesses do people really want to take time out of their day to attend a seminar when colleagues are being made redundant and businesses are closing all around them? PCMS Datafit decided professional help was needed and called the Coventry Sales Support office.
The team set to work creating a script which was both inviting and reassured the prospect that this would not simply be a nice day out at the expense of decreased working time but beneficial to saving unknown costs to their business.
With a team dedicated to seminar booking, lead generation and appointment booking the Coventry Contact Centre had the right, enthusiastic people for the job. The result being an increased number of people are booked onto the seminar compared to last year.
Delivering successful, quality campaigns, promoting products which benefit the end customer is the core of PCMS Contact Centre’s ethos. Agents were delighted to be involved in a campaign which saved customers money. One agent commented;
‘Brilliant I have booked four people onto the seminar in my last two calls; I feel I can go home happy now.’