Excelling in outsourced Contact Centres' for over 15 years, PCMS works with some of the best known companies in the UK to deliver a variety of Contact Centre Outsourcing solutions.
Whether you are looking for single campaign management or total departmental solutions, PCMS Contact Centre will work with you to devise a cost effective solution that meets all of your requirements and maintains SLAs at every stage of the relationship.
There are a wide range of services we can offer, whether you need us to handle inbound or outbound calls, your emails and/or correspondence we are here to help, we have dedicated teams and can make it easy for you to hand over some, or all of the administration of your customer services function, such as taking new registrations/applications, amending account information, dealing with enquiries and answering FAQs. We deal with the full suite of Contact Centre Outsourcing solutions to ensure your customers receive the level of service they have come to expect from you. Services include but are not limited to:
Inbound and Outbound calls; Telephone Answering Service, Receptionist Service, Order Lines, Customer Service, Service Desk, Sales Lead Generation, Membership Management, Ticket Sales, Appointment Booking, Market Research Calls...PCMS Contact Centre has a specialist team ready to work with you.
We can save your management teams' valuable time and our permanently employed, UK based agents will be trained in all the relevant aspects of your business so that your customers receive the level of service they expect and deserve.
Contact us now to find out more about PCMS Contact Centre Outsourcing and what we can do for you.