We have specialist teams ready to work with you.
PCMS Contact Centre
Established in 1995, the 120 seat centre prides itself on being a cut above other Contact Centres. PCMS holds on to its operatives for an average of 4 1/2 years (with many staying far longer), meaning that operatives benefit from years of development and investment in skills that combine to make the PCMS Contact Centre experience better than any other. The management teams have more than 30 years combined experience to pass on to operatives, ensuring that maximum benefit can be obtained through the use of the PCMS Contact Centre with continuous evaluation of performance to ensure the best possible customer experience.
This wealth of experience adds up to a contact centre that knows the market inside out, we know how to approach your customers in a way that will make them listen and we know which strategies will be most effective.
We work closely with any client to make sure that everything that needs to be achieved will be. At PCMS we believe that honesty and transparency are vital at every stage of a campaign.
In this industry, a contact centre is only as good as its last day's work, so we ask that you review our performance regularly to make sure that you are happy with the results generated, and by doing so we continually re-evaluate our own performance making sure that we remain at the top of our game.
No two campaigns are the same, so price plans are tailored to the individual client's needs once we have established what is required from us. Experience has taught us how important it is to gain a full insight into your market and requirements to best plan how to achieve your goals.
More than 90% of customers rated the PCMS Contact Centre better than any other they have used in Independent Customer Satisfaction Surveys.
Managing Director
Enhanced